Surface Pro (2017) vs Surface Pro 4
Recently I have had a few problems, namely the computer slowing down; I can be typing someyhing when the egg timer comes on for a few seconds, indicating that some process or other has cut in, it doesn't last long enough for me to trace it through Task Manager; etc. Suspecting that a bug had managed to slip past my anti virus programme, I done a Highjack this log and sent it off to be looked at. Nothing nasty was found but he problems continued. Next step was to run a couple of online virus scanners. Panda froze and wouldn't do anything, Symantec didn't find anything but Housecall at Trend Micro picked up 7.
2 HTTP cookies
Unfortunately when I tried to use Trend to delete them AOL promptly disconnected. I then remembered thaat the last time I tried to delete a virus with Trend it wiped out the AOL locations as well.
Using regedit I found, and deleted, ADWARE_EBATES, but I couldn't find the rest of them. I have been into Internet Options and deleted all the cookies but the scan still comes up with the 2 HTTP cookies. I suspected something like the Porn Dialer as I have been getting a lot of emails recently for porn sites.
So, the big question is, how do I get rid of them when I can't even find them? Or is it a case of Trend Micro being over aggresive?
Suggestions/help/advice gratefully received.
Thank you VoG.
Done that, all it found was 2 traking cookies, medium threat, nothing to do with the ones that Tren Micro found so back to square one by the looks of it.
You could try A Squared.Full scan,Takes a while.
click here Try F-Secure online scan
Thanks for your replies.
A-Squared. Kept getting the message 'Error loading GUI resources'. Finally got it working and it selected 8 supposedly viruses which I knew were not.
F-Secure: Found 4 tracking cookies & deleted them. Only trouble was that it didn't tell me what they were.
Ran Trend Micro Housecall again and up came the viruses already mentioned in my first post so the 4 that F-Secure deleted was nothing to do with them.
So, back to square one I guess.
Thanks for trying, I'll try putting them in Google, what I should have done in the first place, and see what comes up.
It will be a good idea if you run anti virus software in safe mode. You can run House call in safe mode with network selection.
After clean up reset system restore. Anti Virus software cannot access system restore points.
Many thanks zarobian, I must admit I didn't think of that. The only problem though is what I said in my original post, when I select 'delete' with Trend Micro Housecall it tries to delete the AOL locations with the result that AOL crashes before anything gets done. Can't hurt to give it a try though.
I've just found another Spy catcher, namely SUPER Anti Spyware, on Google. Ran it and it did not find any of the viruses, etc. that Housecall came up with so, after running various online anti virus programmes and spyware/malware programmes, all of which did not pick them up, I'm beginning to think the Housecall has been a wee bit to aggresive and picked on things that are not viruses.
I agree. If you can afford to lose you system restore points. Then stop and restart restore as under:
Press start and break keys. This will take you to system properties. Select System Restore and place a tick in the box to stop monitoring. When the message from monitoring to stop monitoring is changed. Untick the box again and wait till it says it is monitoring. You have now cleared all your previous points and has created a new one.
Viruses are usually hiding in these points. It is worth doing in similar cases.
I use to get lot of unwanted emails and still getting them. Since I am on telewest broadband,I use the webmail services and from there I check to delete all unwanted emails before opening these in outlook express. Since then no more pests arriving at my end. I have a previous thread on house call for the similar situation as you are.
Try this one click here
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