Hi guys, my sister recently asked me to fix her laptop (acting strange and slow) so I did the usual procedures. Ive ran antivirus (malwarebytes) which discovered 21 infections in her system 8 of which were trojans! Ive d/loaded and installed up to date realtime virus protection, ran disk cleanup also ran auslogics defrag tool, ran MRT from CMD to double check, optimised bios (del on startup). After all that its running a hell of a lot smoother but every time you overload it with commands it just crashes? Ive checked the cpu usage and physical memory and both are high (ram 70%). What can I do to speed it up and stop the freezing??? Any advice would be a great help! Thanks, Joel
You could try Chkdsk. My Computer. Right click C Drive. properties. Tools. Check Now and tick both boxes. Once you reboot Chkdsk will start and take about an hour or so. About 13 Windows updates from last week may need installing. Maybe run C Cleaner to get rid of any junk.
I've found that, frequently, the only solution is a clean install have used Files and Setting Transfer Wizard to save those elements. I also use the free Driver Max to save the drivers. Saves a lot of time searching afterwards for the non microsoft ones.
Thanks guys, its the ram which is high seems as though its trying to compute too much even at idle. I compared it to my own laptop which is at 29% at idle? I tried chkdsk no errors found? Its not cutting out and rebooting, just freezing and takes forever to load programs. Even when you just curse over an icon it takes at least 15 seconds for the description to pop up? Do you think the numerous infections could have done some serious damage?. Thanks again.
Thanks for all the comments guys it seems to be getting better I ran another programme called superantispyware which found 253 adware and tracking cookies also downloaded a cool bundle of programmes called "wise disk cleaner" and "wise registry cleaner" theyve worked great now its just constantly downloading windows updates like buteman said. Theres been 7 so far. Id highly recommend the 2 wise cleaners! theyre brilliant! Thanks again guys!
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