My daughter-in-law phoned last night to say that she can't access her data or C drive (illegal operation) and that when she runs AVG (not updated for about 4 weeks) it crashes half way through. She also has noticed above Programmes in the start menu a entry Live XXX PICS below Windows Update and she said her ISP has been blocked in IExplorer but Outlook Express opens and also can get online. When she clicks on Live Pics it askes for a Pin number. No, she has no backup despite dire warnings from me and expects me to go armed with all the tools to "get rid of this nuisance". Is there any way to try and clean her system enough to save some data then do a reformat/installation. WIN98SE, 1.2ATHLON, GA-71XE4 MoBo. Office 2000 Pro but does not use Outlook for email.