Virus Help

  BT 09:30 06 Mar 13

Just had a phone call from a friend in Coventry who has got a virus on here PC. She is disabled and relies it for shopping etc. The virus shows up as a picture of a Policeman and she's totally locked out. Can't even get into Safe Mode and doesn't have any discs.

Any ideas would be very welcome.

  BT 10:35 06 Mar 13



Lots of useful info there. As you say I'm nowhere near Coventry but I've printed it out and will post it to her. She's phoned back to say she has someone coming to look at the PC this afternoon so hopefully it will be sorted, but I will leave the thread open for the time being.

  spuds 10:52 06 Mar 13

I have just opened the last link from Jock1e, and attempted to download the emsisoft program from that link and page, with the result that the file is apparently corrupted or something?.

So perhaps best to try and get the download from bleeping computer download selection tab on their home page or direct from

Would mention the program is 224MB, about 5 minutes on 'average connection'.

  BT 11:21 09 Mar 13

Problem overcome by reformatting Hard Drive. Unfortunately our friend is limited in what she can access and had to call in a Computer repair man, who took it away to work on. He managed to salvage her files etc. and then installed Win 7 for her in place of XP, and AVG to try to protect her in future. Only downside it cost her £175.

  RobCharles1981 15:04 09 Mar 13


Had the right lines of removal there.

But in future there's a channel on youtube called "Britech09" and I can guarantee he covered that ransomware in a video!

This thread is now locked and can not be replied to.

Sony Xperia XZ Premium review: Hands-on with the new 4K HDR phone with Motion Eye camera and Snapdr5…

1995-2015: How technology has changed the world in 20 years

Best laptop for design and art 2017: we test Apple, Dell, HP, Lenovo and Microsoft's best models…

CarPlay tips & troubleshooting guide: CarPlay tips & troubleshooting guide: Get the most from…