virial infection

  ace121pk 18:49 25 Sep 04

4 days ago i recieved a call from my brother, telling me his pc has cocked up,

now, he tells me that his norton firewall does not start up, nor does his norton antivirus. he also says that he can open up his firewall independently as well as his antivirus, but cannot not enable any of the functions like auto - protect, and he cannot not access the options dialogue in his firewall.

i suspect it is a trojan, i've tried to run norton antivirus scanner, but it comes up with nothing, and i've tried ad-ware remover, spy doctor, SSD (spybot Search and Destroy) but the problem remains, along with his homepage being hijacked.

Any suggestions?

  Gaz 25 18:59 25 Sep 04

reinstalling Norton?

Norton has done this in the past, where it wont open and its sometimes caused by an update that went wrong.

  ace121pk 23:02 25 Sep 04

nope, tried reinstalling, and it didnt work. any other suggestion?

  VoG II 23:08 25 Sep 04

Try eScan click here and a² click here

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