virgin online can't connet

  1973scotty 19:10 20 Mar 06

hi i have followed all the instructions givin to me on how to make cxannection to virgin online, on pay as you go dial up. i have entered the corect acc details & tel number, they then give me a new number & entered that. stil got the message machine not able to answer.
they advd me to phone the numbers up & to listen to them. the was sound was a modem trying to connect & asked me for the error message number, which is error 678.
i have had problems with bt regarding, the line with them & i am still waitng for response from virin can anyone help please.

  anchor 13:54 21 Mar 06

Perhaps this page will help:

click here

  1973scotty 19:40 21 Mar 06

could the error be with bt if they have changed the phoneline. that is the only thng that has changed.

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