Go into Control Panel - Internet Options - Connections - Make sure Virgin net is your default dial up and put a dot in Always dial my default connection. Go into Settings - make sure your username and password are there - Advanced - and make sure there is no check marks in both 'Disconnect' boxes - set your dial-up times - then go into Properties - make sure your dial-up number is there and configure your modem if need be. Options - Dial option -check mark in box 1,2,4. then set your redial options. This should be enough but post back if you encounter problems. Is your email account set up?.