Did you install the printer correctly by install of software before connecting the printer to your PC? If not, then go into Control panel and remove the Printer from there and also any software that came with the printer.
Disconnect printer from PC, Re-boot your PC and install the software from your CD, if it ask you to connect printer, then do so, otherwise wait until the software is finished installing, then connect the printer. A message will come up saying, "New hardware found" and windows will install the printer for you. Give that a try and post back on this thread if no success. Regards. j.