video driver error

  Buffy's mum 13:04 24 Apr 08
Locked

hello all - I'm a newbie so hoping that someone can help! I have a Dell Dimension 8300 and have recently been getting a blue screen error that gives this message when followed up: "This problem was caused by Video Driver, which was created by Dell Inc.. Currently, there is no solution for the problem that you reported." Then I'm told to check for updates on Microsoft and Dell sites. (still got to do this..) Is my understanding correct in that the current driver is somehow corrupt and needs to be uninstalled and a new one installed? If so, can anyone tell me how to do this in really, really basic idiot proof language!? Thanks!

  recap 13:21 24 Apr 08

Which operating system are you using?

  Buffy's mum 13:24 24 Apr 08

sorry - Windows XP Professional.

  recap 13:26 24 Apr 08

click here it may help you identify and reinstall your driver.

  Buffy's mum 13:35 24 Apr 08

thanks recap, have printed off the page and will try it out tonight as am at work now. Looks relatively civilised so I'll cross my fingers and let you know how I get on.....

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