video download will not complete

  Eileanbeag 05 Jun 13

My6 son has been downloading video help; files and the latest has not downloaded properly. When he clicks on the folder it appears to be still downloading and will not open. He has tried to remove it and has also tried System Restore all to no avail. He has Windows Vista as operating system.. Can he get rid of this without restoring to factory settings?

  Nontek 05 Jun 13

Get him to try a Normal re-start. Sounds simple, but does sometimes cure minor problems.

  Eileanbeag 05 Jun 13

No - that didn't work

  Nontek 05 Jun 13

OK, now try to get him to do a System Restore in Safe Mode - not sure, but I think he gets into Safe Mode by repeatedly pressing F8 on Start-up.

  Eileanbeag 05 Jun 13

WE did try that but to no avail

  Nontek 05 Jun 13

So what exactly happened when it was in Safe Mode, because I am very surprised that restore in Safe Mode did not work?

  Eileanbeag 05 Jun 13

Aplogies - you were right - he was not in safe mode when he used System Restore. It did complete successfully but he still can not get rid of corrupted file - when he tries to delete he gets the message "Discovered zero items (zere bytes).

  Nontek 05 Jun 13

If he has CCleaner, give that a run.

  Eileanbeag 06 Jun 13

Many thanks - that worked beautifully

  Nontek 06 Jun 13

Grreat, thanks for your feedback.

Don't forget to Green-tick your thread.


This thread is now locked and can not be replied to.

Should I upgrade to Windows 10? 8 reasons why you should upgrade to Windows 10... and 2 why you…

We are being sold the ability to spend money we don't have. And we love it

IKinema aims to banish droopy shoulders and wonky spines in animated CG characters

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message