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I have complained to my ISP (Tiscali) that I was only getting 0.5Mbps up to about 1.5Mbps when previously I was able to get about 3.5Mbps, they have tested the line and asked me to carry out various tests including the msconfig routine and they managed to get the speed up to 3.5Mbps but the advisor said that the line should support 4.0Mbps and they would asked an engineer to look into the exchange etc. I told the advisor when she came back to me a few days later to close the fault as I was happy with up to 3.5Mbps. and did not wish to have an engineer call at my home.
Yesterday and today I was able to get 3.5 Mbps approx at the start of a session but after about 3 hours of the Router being on line the speed dropped to about 0.25Mps download but after switching off the router and then switching the power back on the speed was as follows:-
20th October 2009 296 Kbps 2124 Kbps
20th October 2009 266 Kbps 3020 Kbps
20th October 2009 329 Kbps 2835 Kbps
20th October 2009 301 Kbps 1652 Kbps
20th October 2009 278 Kbps 2595 Kbps
20th October 2009 290 Kbps 3776 Kbps
20th October 2009 262 Kbps 3393 Kbps
any thoughts please?
Can you post up your line stats from your router it might help?
Is this the info you asked me to post?
Uptime: 0 days, 0:19:12
Modulation: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 736 / 4,352
Data Transferred (Sent/Received) [MB/MB]: 1.99 / 12.03
00:00:52 (since last boot) PPP link up (Internet) [188.8.131.52]
Info 00:00:52 (since last boot) PPP CHAP Chap receive success : authentication ok
Info 00:00:52 (since last boot) PPP CHAP Receive challenge (rhost = )
Info 00:00:37 (since last boot) xDSL linestate up (downstream: 4352 kbit/s, upstream: 736 kbit/s; output Power Down: 18.5 dBm, Up: 12.5 dBm; line Attenuation Down: 50.0 dB, Up: 27.5 dB; snr Margin Down: 9.5 dB, Up: 10.0 dB)
Had - still having - a similar problem with Tiscali / Pipex. They blame everyone but themselves. They finally admitted it was due to too many people sharing my "pipeline" (like trying to fill 50 baths with one tap, and are taking 15 days to do some wiring at the local exchange. I was getting 6Mbps in Aug, then down to 1 recently
With A Line Attenuation of 50.0 db you be seeing about 6meg I think Tiscali are taking the Mickey here.
When did you last Check your wireing?
There Maybe better ISP's than Tiscali what exchange are you connected at?
I have to mention to PCA Members the best place for broadband help is click here
I last tested at the Test Socket in the NTE5 master skt about 2 weeks ago.
I also changed the filer
I have a BT iplate fitted (about 6 month ago) and this did improve the speed I did at times get 4Mbps.
The Exchange is the Main one in Exeter:-
View larger and more detailed map
Exchange name: Exeter
Exchange code: WWEXTR
Location: Devon, South West
Maps: Our map | Multimap | Streetmap
Serves (approx): 38,831 residential premises
2,739 non-residential premises.
Broadband availability overview
LLU services: Yes
BT Wholesale information
Enabled as of 31/03/2000
ADSL Max status:
Enabled as of 31/03/2006
Enabled as of 14/02/2005
21CN WBC status:
Enabled as of 21/03/2009
21CN PSTN switchover target: Q3 2009
Today's speed test results via click here are:-
21st October 2009 239 Kbps 2206 Kbps
21st October 2009 230 Kbps 1790 Kbps
21st October 2009 288 Kbps 1496 Kbps
21st October 2009 240 Kbps 2998 Kbps
I still think Tiscali are ripping you off.
I suggest giving 02 a try they have LLU in your exchange and proved very popular with UK Support.
Your story is the same as mine - I used the test socket for a couple of days, and was escalated on phoning Pipex / Tiscali from normal support, then to level two, then level 3, who admitted there were now too many customers sharing local the "pipe". Eventually I had a call from a UK based engineer (yes - really) who said it will take about 15 days to fix. I suspect this is due to the amalgamation of Pipex and Tiscali and too many people in some areas sharing bandwidth. I only stay because of the bother of changing e Mail addresses, and at least They seem to have solved my spam problem. As I want a one month rolling contract I am considering ADSL24 and Zen as alternatives.
Distance from Exchange, state of cables to your abode and in your abode and most importantly
That is how many surfers are at it at the same time in your locality with the same ISP- remember TalkTalk is many ISP's rolled into one.
It really is quarts in to a tot glass.
Try surfing in the wee small hours.
I think its the ISP switching thats the Problem as after some time I have to reboot my router to get speed back. It may be that they have been upgrading the system somewhere. Just needs a reboot if it drops
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