Vaio Z series on windows 7 - freezing

  RedGVaio 12:55 10 Feb 10
Locked

would appreciate some help here

I have a new Vaio VGN-Z5 running windows 7
It is freezing 3 or 4 times a day, by this I mean I get the blue donut and can no longer make the laptop do anything – my only option is to turn the laptop off and start again
I can still move the cursor around and even click the x to close a program, but nothing happens, I cannot start task manager

It mainly seems to happen when opening outlook messages or after a web page is slow to load – no firm pattern though

If anyone has similar problems I would appreciate hearing from you
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  Pineman100 14:54 10 Feb 10

Has the computer done this from the first day that you had it?

If so, then I suggest that you need to be talking to the supplier, who should fix it under warranty.

If not, was there any particular event that seemed to trigger it?

  RedGVaio 08:49 11 Feb 10

No its been this way since I got it - Sony are proving very unhelpful in this matter, its a long story

  Pineman100 19:01 11 Feb 10

So did you buy it direct from Sony, or from a retailer?

If the latter, then I shouldn't bother about trying to get anywhere with Sony. Legally, your contract is with the retailer - they should sort the problem out for you.

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