USB PORTS NOT WORKING-HELP!

  JAN48 23:01 02 Oct 08
Locked

I had a nasty virus on my pc which i thought i had sucessfully removed, however when i plug my scanner or camera into the USB port the pc shuts down and when i reboot i get the black screen with options to start windows normally, last known configuration etc etc. I have followed all windows messages to rectify the problem but nothing is working and its driving me insane!
Please help someone, anybody?!

  woodchip 23:30 02 Oct 08

If you have a XP CD, not a Restore CD. put it in the drive and stop it loading. Then type in run box

SFC /SCANNOW note space before / then press enter

  JAN48 23:41 02 Oct 08

Thanks....got message saying "windows verifying files and checking they are intact"
However i have a newer version of Windows XP due to updates and service pack 3 installed now. The original version is just the basic XP home edition.
I have also tried system restore but that wont work at all.

  woodchip 23:46 02 Oct 08

When it stops and asks for CD press enter it will move on. its the SP updates that does it

  woodchip 23:52 02 Oct 08

When it stops and asks for CD press enter it will move on. its the SP updates that does it

  JAN48 00:06 03 Oct 08

it has now stopped completely..??? no messages no nothing..

  JAN48 00:18 03 Oct 08

2nd attempt...! its not asking for cd..

  JAN48 00:35 03 Oct 08

well its finished doing that and box has closed.. now what??!!

  woodchip 12:15 03 Oct 08

as it made any changes? does your problem still exist?

  Stuartli 14:01 03 Oct 08

You should also check if USB ports are Enabled in the Bios (if this is a feature).

Could be worth running ChkDsk (My Computer>Explore>C drive>highlight>Properties>Tools>Error Checking button.

If you OK this you then need to reboot to allow ChkDsk to run.

  woodchip 14:07 03 Oct 08

I had a nasty virus on my pc, I think this is the problem.

Do you have a full Operating CD, If so you may need to do a Repair

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