Hi andy625, I know what you mean! I have used virgin freespace for three years with no problem but it was not always like that. I also tried to use Ipswitch but eventually removed it from my computer and I now use Ace FTP freeware available from Visicommedia. "click here"
It is intuitive and very easy to use, I have tried several others just to see what they are like but I now stick with Ace. Also when your FTP program asks for the destination folder type in 'docs' without the quotes. I hope this helps.