Updates causing problems

  pipkin 14:50 18 Feb 12

Hi After windows7 updates have been installed (on 2 occassions now) I'm left with a white screen. Then the msg IE cannot display webpage. The diagnosis can't ID the problem either. My BT help-search also brings up the same IE msg cannot display webpage. On these 2 occassions I've had to apply a system restore which does solve the issue. As updates need to be installed how can I get round this problem. Any advise welcome. Thanks

  northumbria61 15:05 18 Feb 12

Go to Windows Updates - Installed Updates - remove the recently installed 7 updates - restart your PC - reinstall updates one at a time - you should find the problem one.

  northumbria61 15:07 18 Feb 12

The problem one you can choose to "hide" - it may even be that you don't need it at present.

  pipkin 12:02 19 Feb 12

Hi Many thanks for your fast response & suggestion. The trouble seems to be the installation of IE9. Is it possible to revert back to IE8 without repercussions?

  northumbria61 12:11 19 Feb 12

Follow the instructions here for uninstalling IE 9 and revert to previous version enter link description here

  northumbria61 12:12 19 Feb 12


After you uninstall Internet Explorer 9, the previously installed version of Internet Explorer will be available on your PC. It isn't necessary to reinstall.

  pipkin 10:18 20 Feb 12

Many thanks again for your help. Between my last post and your reply a friend suggested checking out IE tab settings. I changed "let IE decide" to " always open new tab" in the settings....and it's done the trick, all's back to normal. All your help's appreciated.

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