Uninstalled Nero and now dvd/cd player wont work

  pat-212841 20:07 23 May 05
Locked

Had a problem with Nero not working so uninstalled it to install it again but nothing happens when i put Nero disc in ! i checked on devise properties and all my dvd/cd drivers are not working it says corrupt or missing file, code 39 ,i have spent most of the day trying to figure out what to do and have now found on MS help page to start the registry editor regedt32ex> and delete the upper and lower filters ! i dont even know where the registry editor is and think i be to frightened off touching it,any one know a better way of fixing this BIg problem i am on windows xp ,thanks

  stalion 20:12 23 May 05

instructions on how to remove here Back up your registry first click here

  pat-212841 20:18 23 May 05

Hi stalion thanks for that i got the same instructions but how do i get into the registry i think i be ok deleting upper filters and lower filters but dont know where it is on computer . thanks

  Jaro 20:25 23 May 05

hi just go start/run and type regedit

  stalion 20:32 23 May 05

just go to the link it tells you how to get in to the registry from the start

  pat-212841 20:42 23 May 05

Well i did "run" regedit then up comes Hkey classes root, hkey current user ,hk localmachine ,hk users ,hk current config what one do i go in please ? if i see upper filters i delete it but if i cant find it i leave well alone and dump computer in pcworld to fix for me .

  stalion 20:57 23 May 05

this is the key you need to find it's all in the link I posted for you
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

  gudgulf 20:58 23 May 05

To resolve this behavior, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

  pat-212841 20:59 23 May 05

Thanks stalion ok i try that now .

  pat-212841 21:04 23 May 05

Cheers i got there now just printing out the instructions then have a go ,thanks very much ,gudgulf ,stalion, Jaro.i ticked resolved cause i hope it is been trying all day to sort it out !!

  pat-212841 21:06 23 May 05

Hi thanks nearly got there now i print out the instructions then have another go ,thanks again to gudgulf,stalion, Jaro. I have ticked resolved cause i hope it is as i been trying all day to sort it out !

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