uninstall problem....help needed

  zinnie 19:15 17 Sep 03
Locked

hi outhere,
I am trying to uninstall a program using
'add/remove programs' ( I am in XP).
I get the message 'cannot find INSTALL.LOG file'

Anyone any ideas on how I get around this.

  spikeychris 19:23 17 Sep 03

The install.log file has been deleted, and that file
contains the information needed to uninstall the program.
About the best you can do at this point is to re-install,
then uninstall.

  zinnie 06:26 18 Sep 03

thanks 'spikeychris'..but I made a mistake in
my information...the message said 'could not
open' .....rather than 'could not find'.
So unfortunately your suggestion does not
work....Any other ideas?

  temp003 08:07 18 Sep 03

Try this.

Log on as Adminstrator or a user account with Administrator privileges. Go to the relevant folder where the program is installed. Usually, it's C:\Program Files\[program name].

Check that the install.log file is there.

If so, see if there's an unwise.exe file.

If so, click Start, Run, type cmd and press Enter to open a command prompt window.

At the C:> prompt, change the directory to the folder where the program is installed.

For example, if the unwise.exe and install.log file are stored in the folder C:\Program Files\ABC, at the prompt, type:

cd program files\abc

and press Enter.

At the next prompt, type:

unwise install.log

and press Enter.

See if it works.

After that, you may need to delete the Program Files\ABC folder manually.

If this method doesn't work, or doesn't apply to your situation, post back.

  zinnie 17:56 18 Sep 03

thanks for your sugggestion 'temp003' but
you are taking me 'out of my depth'.
For a start I have no idea how to logon
as 'Administrator' or 'with Administrator
privileges'.

Thanks anyway I guess I will just live with the
situation.

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