Unhelpful BT Broadband Help.

  Rotenone 17:41 04 Mar 07

When I try to run BT Broadband Help, I get the firsr page which asks me to upgrade. I click on this link and this is as far as it goes. The page just stays there. Can anyone help with this problem.

  crosstrainer 17:45 04 Mar 07

I recently tried to upgrade my 2mb Tiscali package online, and the same thing happened...screen just stopped. I phoned them and they explained that due to my distance from the telephone exchange...2mb is all I can have at present, and that's why the website freezes...it has no ability to understand! I suspect your problem could be of the same nature, best thing to do is phone BT and ask them if you can obtain a higher speed....online checkers do exist, but I find them unreliable.

  Rotenone 17:53 04 Mar 07

My speed is 6.8Mbps as I write

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