Unable to update Norton

  MIKE 17:59 29 Mar 04
Locked

Oh dear another problem. Has anybody had any troubles downloading the latest virus updates from Norton I keep getting the following error message
Installing Norton AntiVirus Virus Definitions (1 of 1), failed.
LU6004: LiveUpdate did not complete successfully.
Due to a transmission error, one or more LiveUpdate components failed internal authentication. Please run LiveUpdate again. If the error persists, contact your network administrator or LiveUpdate provider.
Any ideas folks

  crx1600 18:09 29 Mar 04

click here Symnatec Support

  GaT7 18:09 29 Mar 04

Had the same problem only a few minutes ago. Failed 3-4 times but finally got it right. Just manually run LiveUpdate a few more times & see how things go. If still no joy post back.

  MIKE 18:15 29 Mar 04

Thanks crx1600 & Crossbow7
Tried downloading again it deceided to work this time. thanks again

  stalion 22:11 29 Mar 04

I have norton set on auto update,updates virtually every day no hassle

  GaT7 22:19 29 Mar 04

Yes you're right, but, what was unusual this time was that Auto update itself was causing the problem initially. Then experienced the same problem while using Manual update to download the definitions, until I finally got it right. This is the first time since I've had NIS (a year) that Auto update has misbehaved on me - hope it's a one off & doesn't keep happening.

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