unable to start in safe mode

  madyliz 01 Aug 12
Locked

HI I have a dell m1210 which has got the live security platinum virus on it,, I am unable to start the laptop in safe mode to remove it please can you help

  Nontek 01 Aug 12

What happens if you try to start in ordinary mode?

  northumbria61 01 Aug 12

Remove it - instructions here enter link description here

  buteman 01 Aug 12
  Sea Urchin 02 Aug 12

Both these links for removal start off by saying

Restart the computer in safe mode

which is what the OP can't do.

madyliz - you don't say what does or doesn't happen when you try to start in safe mode. This link shows an alternative method of starting in safe mode - scroll down the page to find your operating system:

start in safe mode

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