unable to start in safe mode

  madyliz 20:33 PM 01 Aug 12
Locked

HI I have a dell m1210 which has got the live security platinum virus on it,, I am unable to start the laptop in safe mode to remove it please can you help

  Nontek 21:08 PM 01 Aug 12

What happens if you try to start in ordinary mode?

  northumbria61 22:15 PM 01 Aug 12

Remove it - instructions here enter link description here

  birdface 22:25 PM 01 Aug 12
  Sea Urchin 11:33 AM 02 Aug 12

Both these links for removal start off by saying

Restart the computer in safe mode

which is what the OP can't do.

madyliz - you don't say what does or doesn't happen when you try to start in safe mode. This link shows an alternative method of starting in safe mode - scroll down the page to find your operating system:

start in safe mode

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