Unable to open Word Documents

  Riccall One 20:59 08 May 05
Locked

I am working with Windows 98 and I am unable to open Word Documents when I click on the item every thing freezes and you have to ctrl+alt+del to get out of it and then it show file (Not responding). When you end task the desk top clears and then resumes as normal. I can open other files but not word.

  Flying Teddy 21:19 08 May 05

Possibly corrupt 'normal.dot' template file. Find and delete all instances of normal.dot and restart. When you fire up Word again, it should automatically generate a new (good) version.

Otherwise a virus, or try running sfc...

  Riccall One 22:45 08 May 05

I have checked but can not find any trace of you suggestion. But I now find the spoolsrv32 in not responding which may have something to do with it. I tried saving document to disc but still could not open it.

  Curio 18:49 09 May 05

Add/Remove Programs and carry out a repair of MS Office/Word

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