Surface Pro (2017) vs Surface Pro 4
My partner's computer has been used all morning with no problems whatsoever. After lunch he went on as per normal. A screen came up apologizing for the inconvenience but windows will not start successfully. It says a hardware or software change might be the cause, but there has been no recent change in hardware or software. It then goes to a blue screen that says a problem has ben detected and Windows had been shut down to precent damage to the computer. It says press F8 to select startup options. He has tried Safe Mode and Safe Mode with Networking, Safe Mode with Command Prompt, Last Known Good Configuration and Start Windows Normally, none of which work. Each of them returns him to the blue screen so it is just a circle.
Anyone have any suggestions?
CAn you boot to command prompt?
If so at the command prompt type chkdsk /f press enter when its finished type exit and sse if it will boot normally.
If it will not boot to a command prompt then:
Do you have a XP CD? or can you borrow one?
Repair XP by install over the top of existing system
1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.
2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:
To setup Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.
3. Press Enter to start the Windows Setup.
To setup Windows XP now and Repair Install , press ENTER.
DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).
4. Accept the License Agreement and Windows will search for existing Windows installations.
5. Select the XP installation you want to repair from the list and press R to start the repair.
6. Setup will copy the necessary files to the hard drive and reboot.
Do not press any key to boot from CD when the message appears.
Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.
Thanks for answering so promptly. We will follow your advice and let you know what happens.
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