Trying again to load driver for my Canon scanner

  Muergo 13:01 PM 19 Aug 12
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As Canon have still not issued a driver for my Canon D2400U scanner, the advice I was given here a while ago was to download the Vista version as that would run on Windows7.

I have done that but can't get my Windows7 Home premium edition to recognise or load the driver.

Trying to run in compatibility mode, do I choose compatible for Vista or for W7 ?

Is all of this done from Control Panel or Printers and Drivers.

I have the scanner switched on and pluggged into a spare USB.

It's a hot day and brain is not working very well, please give me step by step details to get this scanner operating or I will have to buy a new one!!!

  rdave13 13:16 PM 19 Aug 12

Compatible with Vista, have a look here, you'll need Silverlight to see the video.

  rdave13 13:25 PM 19 Aug 12

Just a thought, does the scanner show up in Devices and Printers? If so try right clicking it and select scan.

  Secret-Squirrel 13:26 PM 19 Aug 12

"......download the Vista version as that would run on Windows7."

What did you download exactly and where from? A link would be especially helpful.

Secondly, are you running the 32-bit or 64-bit version of Win 7? If you don't know then you can find that info via Start -> Control Panel -> System -> report back what it says for "System Type".

Unfortunately, compatibility mode will never work with drivers.

  Muergo 13:43 PM 19 Aug 12

Driver downloaded from Canon own website. I'm running 32 bit W7 Scanner shows up on Devices etc and has a yellow alert triangle.

I've run the Troubleshoot scan for drivers and it says no drivers on my PC but I have a successful download of the Vista driver.

"Compatibility mode won't work for drivers?? I have a response from an MVP guy on Microsoft help which says Vista driver will work on W7 but gives no more details.

I've just tried putting the scanner onto a different USB socket but no difference.

  Secret-Squirrel 13:54 PM 19 Aug 12

"Driver downloaded from Canon own website."

Was it this one? If not then download it and double-click the file to start the installation.

" I'm running 32 bit W7"

That's a relief. Because Vista and Windows 7 are so closely related, that Vista 32-bit driver should work fine on your system with no tweaking required. If you had the more common 64-bit version of 7 then you'd never be able to get that Vista driver working.

""Compatibility mode won't work for drivers??"

That's correct - it's designed to work with programs designed for older operating systems.

  Muergo 15:39 PM 19 Aug 12

Why do you say installing driver won't work in compatibility mode, the Microsoft Answers sent this==

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HOW TO: Install a Hardware Device Driver using Compatibility Mode

HOW TO: Install a Hardware Device Driver using Compatibility Mode

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Wednesday, July 01, 2009 7:19 PM

Ronnie Vernon

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COMPATIBILITY HARDWARE DEVICE DRIVERS:

  1. Place the driver installation file on the Desktop.

  2. Right Click the driver installation file and select Properties/Compatibility Tab. Select the appropriate options in from the list in the following image.

  3. Click Apply/OK.

  4. Right Click the file and select the Run As Administrator option to install.

I also recommend that you contact the maker of that hardware device and inquire about future driver support for Windows 7. Thank You for testing Windows 7

Ronnie Vernon MVP Changed TypeRonnie VernonMVP, ModeratorWednesday, July 01, 2009 7:19 PM Edited byRonnie VernonMVP, ModeratorWednesday, July 01, 2009 10:26 PM

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HomeWindows 8Windows 7Windows VistaWindows XPMDOPWindows IntuneLibraryForums

Windows Client >

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Windows 7 Hardware Compatibility>

HOW TO: Install a Hardware Device Driver using Compatibility Mode

HOW TO: Install a Hardware Device Driver using Compatibility Mode

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Wednesday, July 01, 2009 7:19 PM

Ronnie Vernon

(Partner, MVP) 22,839 Points

Moderator

0 Already Voted

COMPATIBILITY HARDWARE DEVICE DRIVERS:

  1. Place the driver installation file on the Desktop.

  2. Right Click the driver installation file and select Properties/Compatibility Tab. Select the appropriate options in from the list in the following image.

  3. Click Apply/OK.

  4. Right Click the file and select the Run As Administrator option to install.

I also recommend that you contact the maker of that hardware device and inquire about future driver support for Windows 7. Thank You for testing Windows 7

Ronnie Vernon MVP Changed TypeRonnie VernonMVP, ModeratorWednesday, July 01, 2009 7:19 PM Edited byRonnie VernonMVP, ModeratorWednesday, July 01, 2009 10:26 PM

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Windows XP Drivers in Compatibility Mode on Windows 7 old canoscan d660u scanner works -> or does it... HOW TO: Install a Software Application using Compatibility Mode CardScan Software and Scanner - Microsoft Corporation: Software ... Can't open ACPI ATK0100 Kernel Mode Driver HP Touchpad - Microsoft Corporation: Software, Smartphones, Online ... I need help for windows 7 x64 bit driver for Canon LBP_810. Canon ... Atheros AR5007UG wireless network adapter SCSI Hard Disk compatibility - Microsoft Corporation: Software ... driver sound blaster live value for windows 7

Statistics Started: 7/1/2009 Helpful Votes: 0 Replies: 0 Views: 299,094 Frequently asked questions - Forums help

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  Secret-Squirrel 16:12 PM 19 Aug 12

Muergo, that information refers to a "driver installation file" which I assume is probably a setup program - it's not the same as a driver ;)

If you've been trying to install the driver via the link I posted earlier then that file is actually a self-extraction utility. It runs fine on Windows 7 32-bit systems. I know because I tried it myself. It doesn't need compatibility mode. Once the file has been run, it automatically extracts all the individual files into a new folder in the same location. Unfortunately that folder doesn't contain a user-friendly setup program so the scanner drivers will need to be installed manually via Device Manager

If you need step-by-step instructions then just ask but confirm first that we're talking about the same download.

  Muergo 16:19 PM 20 Aug 12

I can't get the Scangear to download as it says I need a TWAIN driver installed beforehand.

I have found the original installation disc but thats for XP or W2000 and then again it says need TwAIN driver.

There is another driver for my scanner on the Canon site as well as the Scangear which it says is to enhance? the basic driver.

I'll go and see if I can find a TWAIN driver, maybe it's with the Canon Printer details, I had no trouble at all with running my printer with W7

  Muergo 17:07 PM 20 Aug 12

I now have the Canon Scangear CS downloaded twice but still can't link it to scanner via Control Panel. Troubleshoot says it looked for driver but can't find it. How do I make it visible to the troubleshooter.

Getting desperate now, scanner lights up, I've changed the USB socket, switched it on and off, can't think of anything else so reviewing new scanners.

  Muergo 17:07 PM 20 Aug 12

I now have the Canon Scangear CS downloaded twice but still can't link it to scanner via Control Panel. Troubleshoot says it looked for driver but can't find it. How do I make it visible to the troubleshooter.

Getting desperate now, scanner lights up, I've changed the USB socket, switched it on and off, can't think of anything else so reviewing new scanners.

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