Thanks for your help with this, but I still seem to be having problems. I've downloaded the scanner you suggested. I've also re-run AVG, Spy Bot and Adaware. I've removed several unwanted items. I've also downloaded a Windows update. However, I still keep getting a message from Microsoft saying that 'Win 32 services has encountered a problem'. It doesn't shut my system down but disconnects me from the internet. Do I need to download a particular patch?
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