TOMTOM Update

  Daiol 14:33 08 Jan 09
Locked

Hi,I updated my tomtom sotware on monday to the 2.5 update since then when i go and open the software from desktop icon a box pops up with a red cross stating::HOMERuntime.exe-Entry point not found,Then under that is ::The procedure entry point is thread desktop composited could not be located in the dynamic link library USER32.dll.
When i click the ok tab on this box it dissapears and tomtom software opens up okay.I have uninstalled it twice and re installed from tomtom home website but no joy,Have also run registry cleaners etc but its still there any help please.

  woodchip 14:46 08 Jan 09

You need to contacte Tomtom

  Daiol 09:19 09 Jan 09

woodchip,took your advice and conntacted tomtom this morning now awaiting reply from them in around 48hrs or so.will get back to you with info,thanks once again.

  Daiol 10:20 11 Jan 09

Well here i am again with result from tomtom as follows :::
If you receive an error when you open TomTom Home with your device connected, then please do the following:-

- Connect your TomTom to the computer
- Open My Computer
- You will see the TomTom a a removable disk
- Right click on it and choose 'Properties'
- Click on the Tools tab
- Where it says 'Error Checking' and click on 'Check Now'
- A box will appear, click both the options for 'Automatically fix file system errors' and 'Scan for and attempt recovery of bad sectors
- Click on Start to do a disk error check.

Please confirm if this has fixed your issue

------------------------------------------------------

if that doesn't work please do the following:


STEP 1 Uninstall TomTom Home

- Disconnect your TomTom from your computer.
- Click on Start -> All Programs -> TomTom
- Uninstall All versions of TomTom Home from your PC
- On your PC, click on 'Start -> Run'
- In the box that appears, type '%appdata%' and press Enter.
- A new box appears and you should see a folder called 'TomTom' Please delete this folder

Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'Navcore' in this box.
- Further down, click on 'More Advanced Options'
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' are ticked.
- Click on Search

When the search has completed. Delete any files or folders that are found in the search results. Once complete, we need to remove any items on your PC that refer to TomTom, to do this:-

- Open 'My Computer'.
- Right click on your 'C' drive and click on 'Search'
- in the boxes below where it says 'All or part of the filename', type 'TomTom' in this box.
- Further down, click on 'More Advanced Options'
- Make sure 'Search System Folders' and 'Search Hidden Files and Folders' are ticked.
- Click on Search

When the search has completed, delete any files or folders that are found in the search results.

Once done, reboot your PC.


STEP 2 Perform Some PC Maintenance.

- Empty your Recycle Bin, on your desktop, right click on the recycle bin and choose 'Empty'.
- Go to Start -> All Programs -> Accessories -> System Tools
- Do a Disk Cleanup, in the disk cleanup options, make sure all the items are ticked. You will see this after it has analyzed your PC.
- Once finished, do a Disk Defragment.
- When the Disk Defragment has finished, please reboot your computer.

These procedures can take a while to complete, depending on the status of your computer.

STEP 3 Reinstall TomTom Home

- Close down any programs you have open on your computer
- Close down any firewalls and Anti Virus scanners
- Go to click here and download and install the latest version of TomTom Home from this webpage.

STEP 4 Open TomTom Home

- Open TomTom Home without the device connected. Do you get any error messages at this point?
- Connect your TomTom to one of the USB ports on the back of your PC
- Switch the TomTom on. Do you get any error messages at this point when you open TomTom Home?

Please reply back and state what happens.

With Best Regards
Tammy
The TomTom Customer Support Team

Should you wish to update your TomTom Question, please log in to your TomTom account via the TomTom website.
Click on 'Support -> My Questions History', click on the title of your question then click on 'Update Question'.

You can also attach documents to the question by clicking on 'Browse' and find the document you wish to attach to the question, then click on 'Add Attachment'.
08/01/2009 07.34 PM
Hi,I updated my tomtom software on monday to the 2.5 update since then when i go and open the software from desktop icon a box pops up with a red cross stating::HOMERuntime.exe-Entry point not found, Then under that is ::The procedure entry point is thread desktop composited could not be located in the dynamic link library USER32.dll.
When i click the ok tab on this box it disappears and tomtom software opens up okay. I have uninstalled it twice and re installed from tomtom home website but no joy, Have also run registry cleaners etc but its still there any help please.

  woodchip 14:52 11 Jan 09

let then know as they asked, so that they can resolve the problem

  Daiol 16:19 11 Jan 09

Didn't Work.error box keeps coming up have informed tomtom.

This thread is now locked and can not be replied to.

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