Tiscali Customer Service

  bfc_tangerine 23:47 01 Jun 04

I've seen a few posts on here discussing various BB providers. We signed up with Tiscali for the 512 kbps last August and were very pleased with the speed it took to set it all up.

However, we moved house in April and they are incapable of dealing with a house move. Once, it took me 5 hours to get an answer from the customer service helpline. Our moving date was 10th April, we rang 10 working days before the moving date to request our new line activated. We stopped waiting last week when our cable connection was put in. Letters to their customer service department in Milton Keynes (you can't complain by email!?) have gone unanswered. Supervisors and/or managers on the telephone lines are non existent. And the more you ring, the longer it takes them to go through your notes, therefore the more money you are paying for the national rate call. One of our calls was logged, by them, at 34 minutes with no end result.

I have phoned them 7 times to find out what is going on. On each occasion I have been asked to confirm our new address. We have also received 3 calls from them asking us to confirm our new address. And they still can't get it right!

However, our 12 month contract has eventually been cancelled early as I have now refused to pay them another penny.

The moral of the story...don't use Tiscali if you intend to move house as they just cannot cope and have no idea of customer service.

  VoG II 23:49 01 Jun 04

Wrong forum click here

  bfc_tangerine 23:54 01 Jun 04

apologies, is there an easy way to move it to consumer watch cos I don't fancy typing all that out again!

  Djohn 00:01 02 Jun 04

Drag your mouse over the whole of your text to highlight it then right click and copy. Open new thread in the other room and place your mouse in the message box and right click/Paste.

Do a double return though on each paragraph for it to retain the same formatting. j.

  bfc_tangerine 00:06 02 Jun 04

Thank you both, I'm wearing my dunce cap with pride tonight !

  Djohn 00:28 02 Jun 04

Your welcome. If FE sees this one he may delete it for you. On the occasions that he sees a thread in the wrong room he will move it for you but always post a note to explain the move.

  end 00:38 02 Jun 04

so if there is a carpet to be moved, will he roll it up first or.......

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