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I recently moved to Tiscali. needless to say I have had a lot of grief. However my connection after a while on my desktop pc gets slower & eventualy gets to the point were it stops. I then cannot do anything. I try reconnecting,shutting down but this dos'nt seem to help at all. I went on this morning early about 8.30am. It was ok for about 2 hours then I had to give up with it, so I assumed it was because I was getting to the busy period. Since then I have set it up on my laptop this afternoon & have had no problems for well over an hour now. My desktop runs xp & my laptop is vista I am on Tiscali's top 8meg package which is running at about 2.7 meg. This is a lot less than 8meg but I'll be happy with 2.7 for now, Any suggestions please.
I had a similar problem with Tiscali, I was paying for 8mb but only getting between 1.7 and 2.3mb. I complained and followed all their instructions but it was no better.
Eventually I asked for a MAC number, and they reduced my charges and my speed went up to about 4.5mb within 3 days.
However I had had enough and moved to BT Internet,
I pay a bit more, but I am delighted I get between 5mb and 7mb. I do not trust Tiscali and I am convinced they were cheating me.
What you describe is only par for the course with Tiscali.
Solution: Like many others, including myself, get your MAC number and move to a more reliable provider.
Thank you, but the strange thing is it's working ok on my laptop which would indicate the fault is with me. Having said that I have just done a system restore to the day before yesterday & my desktop is now back on line. But I dont know for how long & what upset it anyway
for what it's worth i too moved from tiscali recently. i had been a loyal customer for years but after no connection for 1 x month i'd had enough. They gave me every excuse. It wasn't just me about about 10 tiscali customers in my area that i know off. we've all left. I've gone to talktalk and monthly it's cheaper and i've never not had a connection - very happy
Who do you complain to the india call centre is worse than useless
I've been with Tiscali for a year...one problem follows another...regular outages...couldn't e-mail for 10 days which even made the national press. It's been ok for me for just over a week, I just know it's about to go wrong again. Call centre useless, status messages at least 12 hours behind...they've got too big too quickly...something wrong every day, check their status page...AVOID.
I may be going off in a wrong direction here but have you checked your XP PC for malware or virus?
Just a thought, and I hope I'm wrong.
Yes done all the checks. I'm clean as a whistle.
Now though my speed touch modem is not working on one usb port so I've switched it to another and it's ok again. This is just getting more & more confusing.
I signed up with tiscali on 22/02/08 and have still not recieved wireless router, modem or any software so as far as they're concerned I would still not be online. I borrowed tiscali software disc from friend and I had my modem already form when I was with orange. How do I get out of this
You might be able to get out of the contract because they haven't supplied you Router or software which they said they would
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