Teamviewer Scam Fix?

  Legslip 23:14 PM 01 May 11
Locked

A friend has fallen foul of the scam and downloaded Teamviewer and allowed access to his PC and, god forbid, given his Cred Card details.

I have told him to stop his card immediatly and leave his PC switched off. What actions are necessary to ensure the security of his PC?

  rdave13 23:26 PM 01 May 11

What scam and how was your friend contacted? If the PC is off line then uninstall using programs and features (add/remove). Scan with the security programs available before re-connecting to your ISP. So long as it's the CC details involved and that is canceled then I can see no problem.

  Legslip 23:35 PM 01 May 11

Thanks RDave. It's the usual one and well known. You get a phone call advising you have viruses or other problems and told to download Teamviewer. They then have access to your PC and tell you they will resolve for a fee and ask foe Cred Card details. Sorry, but they are bastards and want hangin...

Anyway, not sure your advice will ensure solution as I think they get into the root of the PC. See what the thread brings.

  mimosa418 23:56 PM 01 May 11

Who actually contacted your friend. You suggest that the scam is being perpetrated by Teamviewer, which is a reputable company with useful free software.

  Legslip 00:02 AM 02 May 11

No it's not Teamviewer contacting people. It's scammers using Teamviewer as the access medium to PC's.

  rdave13 00:12 AM 02 May 11

Legslip

As above, who contacted your friend via the telephone? What name did they give? Now teamweaver is uninstalled and the CC is cancelled I still see no problem if the PC is secured. Obvious things to do is change passwords on your email client and any other log-in passwords auto saved by your browsers. Something I never do unless it is a trivial site that can't harm you financially.

  Legslip 00:20 AM 02 May 11

Hello again Dave. These scams are well known. Users get a call from someone reputedly from Microsoft, but they are NOT. I'm going to uninstall Teamviewer, use System Restore to go back a few days, run Superantispyware and Malewarebytes then do an antivirus scan. Just need to be confident that this is enough.

  Sea Urchin 00:29 AM 02 May 11

And most important (as above) cancel the credit card

  rdave13 00:31 AM 02 May 11

Legslip

Don't know about the system restore, whether it's needed or not, but agree with running an Av scan. I'd run malwarebytes in normal mode but run SAS in safe mode. If nothing found, and teamweaver is a pretty solid software, you should be ok.

  Legslip 00:34 AM 02 May 11

Thanks Dave. Think we agree that if I carry out the actions, we should be OK but i will be interested to see if any other contributors to the issue.

  rdave13 00:40 AM 02 May 11

Legslip Of course. So would I in your case.

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