task manager

  bluenose1 17:40 05 Mar 05
Locked

when i tried to transfer itunes the comp freezes task manager says itunes not responding i've now removed tunes reloaded with disc but it will not load because its says a later version is already on m/c installation cannot continue. what do i do please help

  grey george 17:53 05 Mar 05

which os are you running?

  bluenose1 18:06 05 Mar 05

grey george which os?

  grey george 18:24 05 Mar 05

operating system windows 98/nt/me xp or something else?

  bluenose1 18:33 05 Mar 05

xp professional version 2002 service pk2

  grey george 20:00 05 Mar 05

I do not use xp myself but you may find you have to disable the system restore points before you can completely remove an old programme. Is there a folder called tunes in the c:\program files directory? If so deleting this maybe enough to enable you to re-install. Otherwise you may have to delete some registy entries before you can proceed. It may worth visiting the software producers website to see if they have a removal tool.

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