Talktalk webmail 'localhost'/127.0.0.1

  taffyoz 20:54 27 Feb 07
Locked

I have been with TT since May 2006 and have had few problems until last October. I have three email addresses all of which were accessible using Outlook Express. Now only one is accessible using webmail. Attempting to access the other two in webmail prompts the following error message in a new window

'The account you are trying to login as has triggered a security warning.
The account in the database is assosiated(sic) with the mail-server localhost , while you are trying to access the remote account with the mail-server 127.0.0.1
Access is locked since the assosiated mail-server address is no longer used
This is used as a security precaution to disallow access from unauthorized hostnames
To resolve the access error

Login to the new remote-mailserver with the existing password used in TalkTalk.net
Contact the administrator [email protected] to assosciate your account with the new mail-server address'

TT Helpdesk haven't a clue and it seems impossible to get hold of any techie. The email address [email protected] is unreachable.
Anyone able to help? Is this to do with my machine settings or is the problem at TT end

  Stuartli 22:22 27 Feb 07

From OE's Tools>Accounts>talktalk.net>Properties>Advance tab, check that the settings are:

Outgoing Mail 25 and Incoming Mail 110.

The two Secure (SSL) settings should be Unticked.

  Stuartli 22:29 27 Feb 07

127.0.0.1 represents your own computer; try entering:

ping 127.0.0.1

in a command prompt.

If this doesn't work you probably need to reinstall TCP/IP. See:

click here

  taffyoz 11:17 28 Feb 07

Stuartli
Thanks for that response. I have tried pinging which shows data sent and received and response times which I presume is normal. I have also run the MS automatic resetting programme for TCP/IP.
The response from webmail is the same.In fact I forgot to mention that happens whatever computer I have tried from, so the problem must I suppose be with TT.

  PaulB2005 11:44 28 Feb 07

What security software are you using? McAfee? Anti Spam?

  taffyoz 12:05 28 Feb 07

Paulb2005
I ase AVG free edition and AVG Anti-Spyware

  skidzy 17:07 28 Feb 07

Have a look here click here
and click here

i know where Paul2005 is coming from as ive had this in the past with Mcafee.Try the Ms link ive posted if the above ideas fail you.

  taffyoz 12:18 01 Mar 07

skidzy

Thanks for that. I have tried disabling email scan as suggested even tried uninstalling AVG! No change.
The more I read in the links provided the more I think the problem lies with Talktalk

  harry12 12:35 01 Mar 07

I think your right, Im also having trouble with Talktalk email. I cannot send or receive and my email accounts on Talktalk website have been removed with no way to reinstate them. Waiting reply from Talktalk,no doubt they will send me an email.

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