System restore and Kaspersky Internet Security 2012

  numskull 14 Feb 12
Locked
Answered

I am unable to perform system restore with Kaspersky. Each time it says, "unable to complete, an antivirus programme is using a file. What do I have to turn off to get system restore to work?

  northumbria61 14 Feb 12

Disable your Anti Virus temporarily and try a system restore again.

  buteman 14 Feb 12

Do it in safe mode if disabling Kaspersky doesn't work.

  Woolwell 14 Feb 12

It's probably doing a background scan. If you right click on the Kaspersky symbol in the system tray then you can pause protection and set a time during which you should be able to do the system restore.

  numskull 14 Feb 12

Thanks, tried all of these and none worked!

  numskull 14 Feb 12

The only time I managed to get system restore to work was when I disabled absolutely everything in Kaspersky.

  Woolwell 14 Feb 12
Answer

This article is relevant and should help Kaspersky Support . If you click on 3 Disable the application's self defence then you can see what to do next.

  numskull 14 Feb 12

Thanks for that. Not tried it yet but it was driving me nuts!

  numskull 22 Feb 12

Disabling Self Defence allows system restore.

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