System restore and Kaspersky Internet Security 2012

  numskull 10:34 14 Feb 12
Locked
Answered

I am unable to perform system restore with Kaspersky. Each time it says, "unable to complete, an antivirus programme is using a file. What do I have to turn off to get system restore to work?

  northumbria61 10:46 14 Feb 12

Disable your Anti Virus temporarily and try a system restore again.

  birdface 10:57 14 Feb 12

Do it in safe mode if disabling Kaspersky doesn't work.

  Woolwell 11:12 14 Feb 12

It's probably doing a background scan. If you right click on the Kaspersky symbol in the system tray then you can pause protection and set a time during which you should be able to do the system restore.

  numskull 12:01 14 Feb 12

Thanks, tried all of these and none worked!

  numskull 13:18 14 Feb 12

The only time I managed to get system restore to work was when I disabled absolutely everything in Kaspersky.

  Woolwell 14:08 14 Feb 12
Answer

This article is relevant and should help Kaspersky Support . If you click on 3 Disable the application's self defence then you can see what to do next.

  numskull 15:23 14 Feb 12

Thanks for that. Not tried it yet but it was driving me nuts!

  numskull 08:28 22 Feb 12

Disabling Self Defence allows system restore.

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