System restore and Kaspersky Internet Security 2012

  numskull 10:34 AM 14 Feb 12
Locked
Answered

I am unable to perform system restore with Kaspersky. Each time it says, "unable to complete, an antivirus programme is using a file. What do I have to turn off to get system restore to work?

  northumbria61 10:46 AM 14 Feb 12

Disable your Anti Virus temporarily and try a system restore again.

  birdface 10:57 AM 14 Feb 12

Do it in safe mode if disabling Kaspersky doesn't work.

  Woolwell 11:12 AM 14 Feb 12

It's probably doing a background scan. If you right click on the Kaspersky symbol in the system tray then you can pause protection and set a time during which you should be able to do the system restore.

  numskull 12:01 PM 14 Feb 12

Thanks, tried all of these and none worked!

  numskull 13:18 PM 14 Feb 12

The only time I managed to get system restore to work was when I disabled absolutely everything in Kaspersky.

  Woolwell 14:08 PM 14 Feb 12
Answer

This article is relevant and should help Kaspersky Support . If you click on 3 Disable the application's self defence then you can see what to do next.

  numskull 15:23 PM 14 Feb 12

Thanks for that. Not tried it yet but it was driving me nuts!

  numskull 08:28 AM 22 Feb 12

Disabling Self Defence allows system restore.

Advertisement

This thread is now locked and can not be replied to.

Windows 10 review: Why the new Start menu, Edge browser, new apps and Cortana make Windows 10 the…

1995-2015: How technology has changed the world in 20 years

Help Dan Rubin curate galleries of Adobe Stock images – and you could win a year's Creative Cloud

What to expect at the September Apple event: new iPhones, iOS 9, watchOS 2 and maybe even a new…