Sudden loss of all emails in Vista

  Quilljar 22:42 17 Aug 10
Locked

We have a strange virus/malware on my better half's Vista PC. It has deleted all her emails and email folders. Windows Mail now looks like a brand new App!! I cannot find the emails in the regular data place either.
The BT helpline chappie said it must be a virus and that I need to get a
technical person in to backup her files and so on and then re-format and re-install windows Vista.

I have backed up everything onto an external HD using the Vista backup system. How can I be sure that I haven't backed up the virus as well? I have
scanned with a couple of AV programs and they say it is now clear.
I do not think I need an outside techie fellow to do this, but I would
appreciate any warnings and suggestions..

  Ashrich 00:08 18 Aug 10

Assuming you have done a full search for .eml files and have done full scans with programs like Malwarebytes , Superantispyware , PREVX free etc. , I would suggest trying a file recovery program such as Recuva or suchlike as your missing files may just be hidden ( flagged for overwriting } rather completely gone .


Ashley

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