start up problem

  keithm888 10:48 26 Feb 03

my friend has a problem on start up,
while booting up an unhandled exception box
tried system restore to no avail
how can she solve this .

  recap 16:31 26 Feb 03

keithm888, could you supply more details about the error message please? also your friends O/S.

  keithm888 22:02 26 Feb 03

the box says
unhandled exception
:c0000005 at address:10001608
after that another box appears which says
promulgate universal
has encountered a problem & needs to close
her pc is an higrade with 256mb ram a 1.70ghz celeron running windows xp home edition

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