Erh you do not say what connection speed you have
and method at present for connecting to web.
Which Windows are you running ?
If your using a modem, there should be an icon on your screen down near the clock, we call this the system tray.
If when your online and you place your mouse arrow over his it should pop up a bytes sent, bytes recieved then give another figure this is measured in Kbps.
anything between 45000 - 52000 is good well I think its fair anyway.