My son's desktop is an Evesham Axis 64 KD desktop with an AMD Athlon 64 processor with Norton 2008 software installed. After installing SP3 and restarting, a screen flashed up with what looked like "System 32 parameters". It was gone too quickly to read. After that, the PC would not boot up and the monitor displayed a message saying that there was no digital signal. Could it be an SP3/Symantic incompatibility, and if so, can anyone advise how I can boot up the machine so that I can remove SP3 or, perhaps, reload Win XP? When I next visit, I shall take another monitor just to make sure that it is not the monitor at fault.
I seemed to have fixed it, but I've no idea how. I went to my son's house, switched the PC on and tried pressing F8 then Delete with no luck. The screen continued to show "no signal". Then I took the PC home and connected the screen to my PC which showed that the screen was OK. I connected up my son's PC with the same result. Then I thought that I would change the batteries in the wireless keyboard and mouse, and switched on again. The BIOS screen came up but would not budge. I switched off and on again and windows XP came up with a message saying that it had recovered from a serious error. I tried rolling back to before the SP3 update but was told that no changes had been made to the software. Looking in Add/Remove programs shows that SP3 has no entry in Size. I've just successfully restarted Windows and turned it off and on again. Am I now in the clear, has SP3 gone, and how did I do it?
It's not a question of Norton being "switched off", it's specifically the self-protection feature.
"For Norton SystemWorks 2008 you have to go to the Advanced Options UI that is under Settings. Next, click on "Norton SystemWorks Options" and select the General tab. Lastly, uncheck the box that says, "Turn on protection for my Symantec product”.
For Norton SystemWorks 2008 Premier you can use either the previous instructions or the Norton AntiVirus instructions.
For Norton 360, disable the "SymProtect Tamper Protection" quick control within the settings page."
I followed precisely those instructions on a system with Norton 360 last week and SP3 installation was problem-free.