SP2 & Remote Asistance, bug?

  Rick_X 22:39 24 Aug 04

I have just updated two XP installs (Home and Pro) with SP2 and have started having probelms with remote assistance. I had a friend email me an assitance request (she hasn't installed SP2 yet) and I couldn't connect or even get to the first stages of connecting. Has anyone else come across a problem like this? I don't think it's a firewall thing as I have Norton IS Pro 2004 and the windows firewall is disabled.

  Mikè 22:47 24 Aug 04

In control panel/firewall/exceptions there is a tick box for "remote assistance", might be the problem.

  Rick_X 23:06 24 Aug 04

Cheers, tried that now but doesn't seem to change anything. Not sure if win firewall is on though as the latest NIS 2004 liveupdate disables it in order to be the 'alpha' firewall. Any other ideas?

  pc moron 23:19 24 Aug 04

Don't know but something similar click here

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