Sony vaio webcam not working

  edward918 18:54 15 May 14
Locked

I own a Sony Vaio (model: VGN-AR51J) which has a built-in webcam (model name/ USB Video Device 05ca:1839) and it does not work.

This problem started ever since I installed windows 7 onto my laptop. Before, it had windows vista installed onto it and the webcam was working fine.

I've tried updating the driver, entering the bios and restoring factory settings, going onto the sony website and downloading the original driver pack and tried a bunch of driver updating programs but still, I can't get the webcam to work.

Before when I was using windows vista, I could see the driver which was called: Sony Visual Communication Camera but now, it is just named: USB video device.

Any idea on how I can get the webcam to work with windows 7? And would re-installing windows vista help resolve the issue?

Thanks.

P.S I have also posted this on the sony forum and contacted sony via email but I haven't got a response yet :(.

  Woolwell 22:13 15 May 14

Think that this may be a driver problem. Does Sony Support article help?

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