Sony Appalling After Sales

  SABRE 13:02 09 Jul 03

Last Sept. I puchased a Sony Vio laptop. It has gone wrong with the same fault (Unable to Recognise Operating System) five times and each time it has been returned to their technical dept. they have replaced the hard drive. It still doesn't work and I am waiting for it to be collected once again. I have lost all faith in the machine. The technical guys say that all you can do is fax their Customer Services Dept and outline your complaint. I faxed them ten days ago and again five days ago and to date have not had the courtesy of any kind of response. All I can say is beware of Sony. Anyone else had similar experience?

  stlucia 13:45 09 Jul 03

Just the opposite. They left a loan screen when they took away my faulty LCD monitor, and returned the repaired original within 5 days.

But, they do seem to have different policies for different types of equipment.

  PA28 14:48 09 Jul 03

Suggest that this is one for Consumerwatch forum, not the Helproom? When you give up with Sony and want to know how to fix it yourself, then come back here!

  SABRE 13:23 10 Jul 03

After a lot of grief and contact problems, at last Sony have agreed to replace the machine. Restored my faith.

  Jester2K II 13:26 10 Jul 03

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