Software problem - registry

  MICKY BOY 15:09 26 Jun 04
Locked

Hi ,

Can anybody assist me? I am having a problem with some software (Sony Picture Gear Lite). When I try to transfer my digital images from my Digital Video Camera using this software I receive a message saying Cannot connect to device or connection with device has been lost. Have used this programme before all was OK.
The computer company say that it is a software problem, that the software has been corrupted. I have un-installed the software and re-installed, but still have the same problem.
Can any one tell me how to safely and completely remove all the files associated with this software from the registry? And then I know if it is the software or not.

Regards

Mick

  Clint2 15:37 26 Jun 04

From a previous contributor.

Windows Add/Remove uses the application's own uninstaller if one is available, so there's nothing wrong with heading directly for that immediately.

All ways leave much behind, and I always clear out everything afterwards with Find and Regedit Find, which it's perfectly safe to do. I've cleared literally hundreds of programs in this way and never once experienced a problem. Always remember that Windows keeps five days of registry backups in store anyway.

So called Registry cleaners like Regcleaner etc are also useless in this respect, since they ALL without exception fail to even recognise that these leftovers are in the registry.

Here's a general guide to clearing out the "bits". The following includes safety procedures. First carry out any available backup procedures that you have available. With Windows ME or XP, create a Restore Point.

Click Find, Files and Folders, type the application name into the dialogue box and press Enter. Then from the list found, make sure of the identity of each item individually and delete any components found to the recycle bin so you can recover from there in the event of any trouble. If the item you're looking for has a double name, put a question mark in place of the space, for example Hewlett?Packard. This will restrict the
items found mainly to those relevant.

Then click Start,Run,type: regedit , and press Enter. Click Registry, Export, select All, and save a registry copy to the desktop as a safeguard.

Then, still in the Registry Editor click Edit,Find. Enter the application name in the dialogue box and click Find. There is no need for the question mark with double names in registry find. With any element found highlighted, press Del on your keyboard to delete it. Then press F3 to find next, and if anything is found, repeat the delete/F3 sequence until all references are gone. Then exit regedit. Together with the deletions in Find, this should clear out most of the components from your computer.

In the unlikely event of any registry trouble, right click the desktop registry backup that you made and select Merge. It will merge back into the registry undoing your changes. Otherwise, when you are certain all is well, you can delete the registry desktop backup.

  Fruit Bat /\0/\ 15:46 26 Jun 04

click here for Reg cleaner

  lamda 16:32 26 Jun 04

add to my postings

  MICKY BOY 16:43 26 Jun 04

Thanks for all your advice.
Have carried out all you have advised.
You say that Windows keeps five days of files for back up. does that mean that I cannot re-install the software for five days? I don't think so, but am just checkig as I want to make sure old software has gone before re-installing.

Once again thanks

Mick

  Clint2 17:26 26 Jun 04

The advice given refers to registry backups. You should be quite safe to re-install your software immediately. Good luck.

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