SmartBridge Alert

  tryingtosussit 23:12 14 Dec 06
Locked

Get the message "SmartBridge Alerts: MotiveSB.exe - entry point not found" any help out there????

  anskyber 23:13 14 Dec 06

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

  birdface 07:37 15 Dec 06

Hi,Just follow anskybars instructions and that will stop it from appearing everytime you start your computer up,If you are with NTL they are working on the problem,They say it should be fixed in 2 weeks, That was 6 weeks ago,

This thread is now locked and can not be replied to.

Surface Pro (2017) vs Surface Pro 4

Where HTML5 is headed next

MacBook Pro v Surface Pro 5