Smart Bridge Alerts: Motive SB.exe.

  LKM169 06:17 29 Nov 06
Locked

WHENEVER I TURN ON MY PC AND AFTER MY WINDOWS HAS COME UP, I GET THE FOLLOWING MESSAGE:

Smart Bridge Alerts: Movtive SB.exe.
Entry point not found.

The procedure entry point GETPROCESSIMAGEFILENAMEW could not be located in the dynamic link library PSAPI.DLL.

DOES ANYONE KNOW WHAT THIS IS AND HOW I FIX IT AND/OR GET RID OF IT? IS THIS LINKED TO IE7?

PLEASE HELP AND ADVISE. THANKS.

  ICF 06:34 29 Nov 06

Try this click here

  birdface 09:20 29 Nov 06

Its normally a NTL or BT problem,Its harmless,But if you want to delete it,Just use ICFs click here and follow instructions,Stops it popping up everytime you start your computer,

  anskyber 10:12 29 Nov 06

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

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