Slow Download &modem cuts out

  Buchan 35 16:37 20 Feb 05

A friend of mine is having a spot of bother with his modem. His words follow:
` If I open the search engine e.g. Google, and I`m on line, then type in the address of some other website, it starts to download the site but is very slow and the modem cuts out. The same happens if I open Outlook Express and dial upWhen I check my mail and a message starts to come inbut if it takes over 30 seconds, I get disconnected again.`
He is not on BB. Can anyone help please?

  ^wave^ 16:55 20 Feb 05

could be several things try and disconnect all other equipment from the telephone line and try again. if that works plug back one at a time till you find the problem

  Buchan 35 17:06 20 Feb 05

Thanks for that, I`ll pass the message on, but I`m leaving the thread open until he gets back to me. Thanks again

  Graham ® 17:42 20 Feb 05

Do you think he's free of virus, dialers, trojans, etc? Also, what OS is he using?

  Buchan 35 18:19 20 Feb 05

Sorry about the last bit of your name, can`t get it. As for mate`s PC. He`s taken out his old Modem and installed another one he had floating about the house and all seems to be well. A bit drastic though, he could have waited. Thank you both for your help, it`s much appreciated.

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