Slow Broadband

  hugh144 15:53 22 Sep 09
Locked

My broadband speed (Orangehome) via a Netgear router has slowed down (sometimes to a very slow crawl). If I try to load a page with loads of graphics eg BBC Homepage, it takes an age and sometimes it is impossible to open some websites. I've contacted Orange ( not much help) and Netgear who talked me through the router settings and that appears OK. Are there any settings on the PC that I need to tweak?

My PC is only 6 months old running Vista Home premium.

Any advice would be greatly appreciated or do I bite the bullet and change my ISP.

  RobCharles1981 16:09 22 Sep 09

Hi

Thats not your PC or nothing like that.

What Model is your Net Gear Router? Can you post up your line stats??

  hugh144 17:07 22 Sep 09

Hi Rob

Netgear DG 834GT.

What are line stats?

  woodchip 17:27 22 Sep 09

Have you tried Rebooting The Router

  hugh144 18:22 22 Sep 09

Sorry to be a pain - do you just mean switching it off and then on?

  RobCharles1981 18:26 22 Sep 09

Hi Hugh

Line Stats are used to determine what actual speed your line is capable of supporting heres how to obtain your stats from the router:

There is a page within the router GUI that displays the line stats. Click the link below.

click here

If you are prompted to login, the username is admin and the password is password.

When you get the line stats copy and paste what you see.

Cheers.

  woodchip 18:27 22 Sep 09

Router May have its own switch to turn it off. look at the back for a button

  Salut 18:50 22 Sep 09

I had a similar problem with Orange-the speeds got slower and slower. Each time I called Orange, they claimed the fault was at my end or with BT. Having switch to o2 all the problem have gone, I get decent speeds and a cheaper monthly bill to boot.

My advise is that you dump Orange asap.

  hugh144 18:55 22 Sep 09

Hi Rob

Is this what you need?

ADSL Link Downstream Upstream
Connection Speed 2272 kbps 288 kbps

  RobCharles1981 19:08 22 Sep 09

Any Others on the router stats page? What are you currently "paying of" 8meg Speed?

  hugh144 19:25 22 Sep 09

Hi - I've tried to cut / paste the stats (hope its OK)!

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

WAN PPPoE 10029 10210 0 215 1185 02:06:39

LAN 10M/100M 2307 0 0 43 0 03:54:13

WLAN 11M/54M 23040 27195 0 1240 322 03:54:09

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