Hi, I've just got Virgin Media a few days ago and I'm using Vista. My email adress ends with blueyonder.co.uk
I'm having problems with setting up my Virgin account on Windows Mail. I have followed the intrsuctions on this page click here When I click Finish it comes up with a "confirm username and password" window.
I put the Virgin welcome pack Internet Username and Internet Password in, but the same box just comes up again blank every time I try and enter it. It doesn't let me make the account on Windows Mail because it says "Error - unknown or invalid username". I have tried a few times to make sure I have typed everything correctly.
Have you tried using it on their webmail via the virginmedia homepage. At least if it works there you know it is a valid username etc. Once you get it going you go into "selfcare" section in their customer zone and give yourself a usable name and password.
Thanks for answering, I managed to solve the problem. For some reason I had to change the password from the one I was given, even though it didn't say to anywhere...weird. Oh well, at least it's solved.
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