2 of 5 people found the following review helpful:
One little design error, April 3, 2004
Reviewer: James H. Agans (Eldersburg, MD United States) - See all my reviews
This is a great scanner for the money. Unfortunately the design engineers made one little mistake which I corrected. It took care of the "scanner locked" problem. Now I love it. The software is great, the ergonomics are great, and it is FAST! To fix it is very simple, and requires no electronic skills.
Added 9-12-04 So many people have emailed me re the fix I decided to add it here. Unfortunately the fix did not work with most of those who emailed me. My Scanner works very well with Win98SE. I suspect many of those with problems are having trouble with some aspect of their software/OS. I frequently Format and reinstall my OS when my machines get sluggish. Re formatting is absolutely necessary in my humble opinion, especially when you are connected. Its like the garage, you have to clean it out once in a while. I pressure wash mine. :-)
My Repair, given freely, so dont sue me:
Remove two screws on left side under rubber plugs. #1 Phillips, thin screw driver needed.
2. Rotate cover with glass up and to the right and pull hooks out of loops. Lay to the side.
3. Remove lock button from base by squeezing hooked ends together, and push out of hole.
4. Grind or sand down protrusions that stick up from bottom of case. They are what the scanner carriage gets wedged on.
5. Check to make sure wire leads to front controls are not pinched to the point of being severed.
6. Clean glass, lube rails with molylube and Re-assemble without lock.
This is what I did. It worked great.