scanner wont scan despite saying its ready to use

  cybermumsue 18:39 23 May 06
Locked

my artec scanner ultima 2000 has been installed with success including the drivers yet when i go to scan it says cannot operate, please check plug is in , led light is on etc. (which it is)
it is plugged in happily to the usb and on device manager there are no problems and working properly
help!

  Jackcoms 18:43 23 May 06

I sometimes have this with my (cheap and cheerful) Medion scanner.

Completely remove the USB plug from the socket and then plug it back in. Re-start the PC and try again

  €dstowe 19:58 23 May 06

Is this a self powered scanner? Is it connected via a USB hub?

It may be a power issue.

Try using it with all other USB devices unplugged.

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