scanner will not respond to commands

  tigercat 00:25 15 Apr 03

help! my scanner (genius colorpage-vivid 3 v2) will not respond to commands using custom button.
I want it to copy to my printer(which it normally does just fine thank you)and it won't do anything except put a message on the screen saying "please wait until scanner resets" which it doesn't do.

  recap 12:56 15 Apr 03

tigercat, check that you have the latest drivers for the scanner if you do then, try uninstalling the scanner software and reinstalling it. Between the uninstall and reinstall do a hard reboot.

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