scanner problems-code 10

  robit 14:48 30 Mar 03

I,ve just built my own system using an athlon 2000+, gigabyte GA-7va motherboard and used the original harddrive. Everything works fine but I cannot get the scanner to work. In device manager there is the yellow mark!. I've downloaded up to date drivers from Visioneer and still getting Code 10. As far as I know everything is installed correctly. Help

  JIM 14:54 30 Mar 03

Hope this may help.

Error Code 10 When Attempting To Use The Scanner (Windows)


You receive an Error Code 10 while accessing the scanner.


This is usually caused by the shipping lock not being in the Unlocked position or not fully releasing.


To resolve this issue, follow these steps:

Release the shipping lock, located on the bottom of the scanner and attempt to scan again.
If error code still is present,

Lock the scanner's shipping lock and then unlock it and attempt to scan.
If the problem still persist, after trying these suggestions, could indicate hardware failure. Please contact Visioneer Technical Support for assistance.

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