Scanner not initialising on XP computer

  bsnapper 16:55 20 Jun 14


I have an XP SP3 computer and use a fujitsu scansnap scanner fi-5000EOX. The scanner now has an error message on starting up, "failure to initialise driver module err=0x8007007E".I've tried a couple of restore points and a driver clean up tool to no avail. Also, I can't find my install discs or a driver on the Fujits site (if that's the problem I have). So is it possible to get this to work or do I need a new scanner. If a new scanner, will I get one to work with XP? I may have posted this yesterday but a year's emails have just disappeared (just my luck)! Also, not sure what email address is registered but it's [email protected] Thanks for any help.

  howard64 17:14 20 Jun 14

was this previously working on this pc? If so what has changed? it could be a cable fault or power supply problem. Could you have moved the switch to the lock position?

  bsnapper 17:42 20 Jun 14

Thanks Howard. It was working for months before this. The power light is on.When you say a cable problem, which cable are you meaning? I didn't know it had a lock switch. I haven't changed anything or moved it.

  howard64 17:56 20 Jun 14

some scanners just have the usb cable but others have a power cable as well. It is always worth removing cables and then re insert them fully. Scanners often have a switch that locks the lamp from moving when the scanner is being transported. You might have moved it accidently. In addition check whether the twain driver has been deleted.

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