Is this a scam?

  Simsy 22:06 11 Apr 06
Locked

Folks,

Just over a week ago my son was fortunate enough to book tickets for the Reading Festival, which is in August...

He booked via the NME, (New Musical Express), website, and the booking was confirmed, and he got a booking number, via a webpage, which he printed off. The webpage has a banner at the top saying, "NME, powered by lastminute.com". He subsequently got a confirmation email from NME...


He has just recieved an email purporting to be from lastminute.com, saying there has been a problem with payment and asking him to ring a number and confirm details, name address, credit card number. (PIN number is not asked for).

The content is reproduced below;


>From: "Kana Mailbox (DoNotReply)" [email protected]>
>Subject: *** Your Concert Tickets - reply needed by 1st May ***
>Date: Tue, 11 Apr 2006 13:49:56 +0100
>
>===================================================
>
>***This email originated from an unmonitored email address at
>
>lastminute.com. Replies to this email will not be answered***
>===================================================
>
>Dear Customer,
>
>Unfortunately, due to the exceptional demand for these festival tickets,
>there was a technical error during your booking. This meant that the
>booking was confirmed without your payment details being processed.
>
>
>
>Please be assured that your booking is currently safe, but we will need
>full payment information from you by the 1st May before we can confirm
>the booking.
>
>In order for us to complete your order, you will need to contact 0871
>222 3200 and quote your order number, as listed on your confirmation
>email, as we require the following information to complete the order: -
>
>
>
>Customer Name
>
>Billing Address
>Credit Card Number
>Expiry Date
>Issue Number (if Switch)
>Contact Telephone Number
>
>Please be assured that your tickets are being held until 1st May, but we
>will need the details above before that date in order to permanently
>confirm your booking.
>
>If we do not hear from you by the above date your tickets will be put
>back on our website for sale.
>
>*IMPORTANT INFORMATION: Under no circumstances send your credit
>card details via email. This is not a secure method of sending such
>information. Please only use the number above.
>
>We apologise for any inconvenience caused and hope you enjoy the
>concert.
>
>Customer Service Team
>lastminute.com
>
>
>===================================================
>***This email originated from an unmonitored email address at
>lastminute.com. Replies to this email will not be answered***




It doesn't ring true to me. I rang the number to try and asses what was going on... it's answered by an automatic process that says it's lastminute.com... however on their site they make an issue of not having a phone number.

I'm inclined to think it's a scam...

However, it's now 8 days since he ordered the tickets and the money HASN'T left his account yet, so maybe it is real.

Anyone any suggestions on how to check it's validity? I've left a message via the lastminute website, but it seems cumbersome and I have a gut feeling, (perhaps unjustified), that I'll get no response.

Thanks in anticipation,

Regards,

Simsy

  cyberphobic 22:22 11 Apr 06

Having punched the phone number which you gave into Metacrawler I came up with the following click here In a very roundabout way it does confirm that 08712223200 is a genuine lastminute.com phone number!

  hzhzhz 22:22 11 Apr 06

You could apply for tickets elsewhere and let these go.

  bloo meeny 22:35 11 Apr 06

Hi Simsy

Putting that number into saynoyo0870.com (very useful - put in in your favourites, folks !! click here) gives two alternative numbers which you could try to speak to someone.

01276 419006
0207 8023999

Hope this helps.

  Stuartli 22:41 11 Apr 06

If you go to click here, click on the Security tab and scroll right to the end, there's an e-mail web form link.

There's also a general Help page at:

click here

which answers some of your queries.

  Simsy 12:59 12 Apr 06

cyberphobic... that's particularly useful.

hzhzhz... normally that's the approach I'd suggest he takes, however, these are like gold dust!

I'll report further when I can!

Regards,

Simsy

  Simsy 13:05 12 Apr 06

last minute .com have responsed to the email I left them via their site, (so my gut feeling was wrong!), and it is a genuine email.

Thanks for the interest,

Regards,

Simsy

  hzhzhz 19:23 12 Apr 06

Good to hear that its sorted.

  Simsy 20:08 12 Apr 06

he has also, this evening, had an apology from NME. It seems we weren't the only ones to query it!

Now... if only he could get through on the number!!

Regards

Simsy

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